Refund Policy

Overview

Sellora sells digital products including templates, guides, web apps, and resources. Due to the instant-access nature of digital products, refunds are subject to specific terms outlined below.

Refund Eligibility

Refunds are available within 48 hours of purchase if:

The product file is corrupt, broken, or cannot be downloaded
You received the wrong product
The product does not work as described on the product page

Refunds are NOT available if:

You have accessed, downloaded, or opened the product file
You changed your mind about the purchase
The product was not what you expected (without technical issues)
48 hours have passed since your purchase

How to Request a Refund

Email us at: paulchiname120@gmail.com (with your order number and issue)
Include your order details and the reason for your request
Our team will review and respond within 24-48 hours

What to include in your email:

Order number
Product name
Reason for refund (be specific)
Screenshots if applicable

Refund Processing

Approved refunds are processed within 5–10 business days to your original payment method, depending on your bank or payment provider.

Our Commitment

We stand behind every product. If you experience any issues, we’re here to help. Contact us before requesting a refund — we may be able to resolve your issue faster than a refund.

Questions?

Last updated: June 2026